THE CABINET STORE
Do you have a showroom?
Yes, our showroom is located at 19-1445 Bonhill Road in Mississauga ON Canada. We are open Monday-Friday 9:00 AM – 5:00 PM.
How do I get in touch with customer service?
Our knowledgeable customer service representatives are available Monday to Friday from 9:00 AM to 5:00 PM (CST), except on holidays. You can reach us via phone at 905-461-2203, email at info@cabstore.com, or through the live chat feature located at the bottom of our website.
Where are the vanities made?
All Cabinet Store vanities are crafted in Mississauga, Ontario.
Is the vanity pre-assembled?
Our vanity cabinets come pre-assembled, while sinks and countertops are separately packaged to prevent shipping damage. They are intended to remain separate until installation. We don't pre-drill holes for hardware, allowing homeowners to choose their own style and placement. Floor-standing vanities include feet boxed inside the cabinet for protection during transportation, easily assembled during installation. Detailed installation instructions are provided and available for download.
Can I obtain a product sample?
Yes, we offer swatches of our cabinets and countertops for mail delivery upon request.
Can I customize a vanity?
Yes we do! We take pride in offering custom manufacturing to tailor our products to individual preferences. If you need any customization, select the Custom Quote option from the top menu bar or send us an inquiry through out Contact Us page.
Do I need a side splash?
All our countertops include a separate backsplash for installation. The side splash is optional and can be purchased for corner placements, extending the backsplash along the side wall.
ORDERING
Can I include a note with my order?
During the checkout process, when you reach the Shopping Cart page, you'll find an option to "Add order note" above the Subtotal and Check Out menu. Use this feature to include any special instructions related to the product or delivery.
What forms of payment do you accept?
We accepts MasterCard, Visa, PayPal, and American Express.
Is my personal information secure?
We utilize EV SSL 128-bit encryption, the same technology employed by online banks, across all our webpages. Whether you're browsing or providing confidential information during checkout, your data is safeguarded.
Where can I find information about my order?
Post-order placement, access your order details by logging into your account. Navigate to "Account" located at the top right of our website beside the Shopping Cart. Here, you'll find product specifics, estimated time of arrival (ETA), special notes, and billing/delivery details. Please note, this information is view-only and cannot be modified. Contact our customer service for any changes.
Can I modify or cancel my order?
Yes, changes or cancellations are possible before your order leaves our warehouse. Contact our customer service team via phone or email for assistance. For cancellations, full refunds are issued without restocking fees. If the order has already shipped, options will be assessed on a case-by-case basis.
How does the trade program work?
The Cabinet Store Ltd. offers discounted rates to trade professionals like contractors, architects, and interior designers. Please contact us at info@cabstore.ca for more information.
Do you offer sales or discount codes?
We generally maintain fair and consistent pricing year-round and do not frequently participate in seasonal sales. Rarely, certain items may be listed as clearance as they're being discontinued.
SHIPPING AND DELIVERY
How is the vanity packaged?
Your order is shipped in multiple packages, all securely strapped and shrink-wrapped onto a single pallet. The vanity cabinet is wrapped on corrugated carboard and foam wrap, with legs and/or hardware safely tucked inside. Sinks are individually boxed, while countertop packaging varies based on size.
Where do the vanities ship from?
The Cabinet Store dispatches orders from our Mississauga, Ontario. Accessories are shipped either from Toronto, Ontario or Montreal, Quebec.
How will the vanity be shipped to me?
We utilize LTL shipping for all our vanities, with delivery via pallets. On the delivery day, expect a phone call to ensure someone is available to receive the shipment. Larger items are delivered curbside, tailored to different home types—driveways or garages when accessible.
How can I track my order?
Upon order placement, you'll receive an email confirming the start of vanity production. When the order ships, you'll receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor your order's progress through various logistics stages.
When will my vanity be delivered?
Delivery times vary based on materials, build duration, and location. Each vanity's product page includes an Expected Ship Date for an approximate timeframe. For more precise ETA details, check your account or contact our Customer Service team.
Can I expedite or delay my order?
We currently offer expedited order processing. Our delivery times are not solely dependent on product demand and location. If you require faster delivery, please reach out to our Customer Service team to explore expedited shipping options available for your order before shipment.
Do I need to be present for delivery?
Yes, someone must accept the delivery in person—either the homeowner or contractor.
Can the delivery personnel bring the vanity into my house?
For our GTA and surrounding area deliveries, we can accommodate help transporting the vanity into the house. If the vanity is delivered via LTL, our delivery agreement entails "curbside" delivery only. The package(s) will be left outside your home. While you can request delivery to specific spots like a driveway or garage, the delivery team won't carry the packages inside.
Can I collect my order in person?
Our vanities are available for pick-up at our Mississauga, Ontario warehouse. When you are checking out, please select the “Pick up” option.
What should I do if my vanity is damaged?
If you notice any visible exterior damage, it's crucial to note this on the shipper’s Bill of Lading before signing for receipt. Once damage is noted on the Bill of Lading, please promptly report it to our Customer Service team within 96 hours. You can reach us via email at info@cabstore.com or call us at 905-461-2203. Please note, damages reported after 96 hours may not be considered, and replacement costs might be borne by the customer. We may request digital images of the damage for our records.
To minimize potential damage, we conduct thorough inspections of all vanities before shipment to ensure there are no production defects. Additionally, our vanities are meticulously packaged with padding, securely strapped, and shrink-wrapped onto a wooden pallet for added protection.
How do I return my vanity?
If you're not completely satisfied with your purchase, you have 90 days from the delivery date to initiate a return. We prioritize customer satisfaction and offer a straightforward return process. Please get in touch with our Customer Service team to discuss the reason for the return. After reviewing the process together, you can simply return the product to us for a full refund..
Do you ship to the United States?
Yes, we do ship to the United States.
